What Every Home Service Owner Should Know About Phone Support VAs
Home service businesses are the heartbeat of our country. Whether you’re working in HVAC, plumbing, electrical work, plumbing, or anything in between, customers expect you to answer when you call. The phone is often your first point of contact. If it goes unanswered, you might be losing more than just a call. A dedicated phone-support virtual assistant (VA) can shift the needle for your service company and what to look out for when you’re bringing one onboard.
Phone Support Matters For Home Service Businesses
Many of the leads you get for home services businesses are impulse calls. Customers are searching online to get a problem solved quickly. If their AC goes out in the middle of the summer, they don’t want to call around to see if someone will answer. If your phone isn’t answered promptly or professionally, that lead is gone. A virtual assistant answering your line ensures you present a reliable, capable front-face for your brand. Call abandonment is real, and a virtual assistant can keep that from happening.
Phone Support VAs Can Deliver Value
Well-trained VAs can be the crucial aspect of the business that clearly identifies your services. They answer questions and get you the help you’re looking for quickly and efficiently. They serve as your first responder for calls, letting you focus on work rather than stand-by. By making sure fewer calls get missed or sent to voicemail, you capture more jobs and improve your reputation for responsiveness. Not every call needs your attention, but the VAs can help identify the ones that are most important.
When selecting your phone VA, it’s important to look beyond basic call-handling skills. You’re trusting this person (or team) to be the first voice customers hear. The following attributes below are considered “must haves”
Excellent communication skills: Your VA should speak clearly, use a friendly tone, and understand how to adapt their communication style to different callers.
Industry Knowledge: While a VA doesn’t need to know every detail of your business on day one, having experience in your industry or a willingness to learn makes a big difference.
Call Management Tools:A strong phone VA should be familiar with customer relationship management (CRM) systems, call tracking software, and scheduling tools
Support Your Home Service Business With Secret Weapons
Let Secret Weapons match you with a skilled phone support VA who keeps your business running smoothly and your customers satisfied. Stop missing calls and start capturing more opportunities. Contact Secret Weapons to stay a step ahead of the game.
